SUPPORT
VBcam Support
Effective: August 20, 2026
About VBcam
VBcam is a cosmetic tracking app that saves skin photos captured with your iPhone on your device so you can compare them with previous photos.
The camera does not start
Open Settings → Privacy & Security → Camera on your iPhone, allow VBcam, and restart the app.
Delete scan records
Tap the profile button in the top-right corner of Home, open Data & Privacy, and select Delete all scan records.
Photos are difficult to compare
Use the same place, distance, lighting, and skin area each time. You can also use the previous-image alignment guide.
Requirements
VBcam supports iPhone devices running iOS 15 or later and uses the camera and on-device storage.
Contact
For bugs, feedback, or questions about data handling, email kenji.tsukahara@vostok.co.jp.